Privacy policy

In The Dungeon, the secrets remain well kept and well hidden. Not just secrets, but your personal data too. That’s why we’re sticking to the new General Data Protection Policy (GDPR) to provide you with an experience where your safety is our priority.


What is GDPR?

GDPR is Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC ( General Data Protection Regulation).
GDRP was published in the Official Journal of the European Union L119 / 4 May 2016, entered into force on 25 May 2016 and will be applicable from 25 May 2018 throughout the European Union. The GDPR contains a set of rules designed to give citizens more control over the data they are able to identify.


Your rights

  • Right of information on how your data is collected and used;
  • The right to access the data we have about you;
  • The right to request the rectification of the data we have about you;
  • The right to ask for the deletion of the data we have about you;
  • The right to ask you to stop sending marketing messages to you;
  • The right to request the sending of your personal data to you or to another operator. To see what data you have provided, please email us at info@thedungeon.com
  • The right to formulate a complaint with the use of your data to the competent authorities.

We’re still happy to explain what data we collect from you and how we use it.

Personal data

These are any data that identifies you as the individual (name, surname, phone number, email address, etc.).

What kind of data do I take?

The personal data we take are as follows: email address and phone number

We will use your data for the following purposes:

  • Maintaining customer relationship to confirm or cancel you r booking
  • To improve our services
  • For billing / contract, if you have purchased vouchers from us
  • Data provided by you when making a reservation

In order to make a reservation on www.thedungeon.ro you need either to create an account or to log in with facebook. To create an account we need your email address, first name, surname and password, which you personally choose. In this case, you will receive an email from us with the account creation dates. If you choose to log in with facebook, you must enter the data with which you created your facebook account (email address and password). By clicking this button, a Facebook window opens where you need to authorize The Dungeon to access to certain data you agree to, in order to get access to thedungeon.ro for reservations. You can read more about Facebook privacy policy here.

When you have creted an account, you can make a reservation on the site. This involves entering the number of team members and a valid phone number. Our booking system takes these data to confirm the reservation (email address and phone number). You will automatically receive a confirmation email with all the details (reservation date, time, address), which also includes a link to cancel the reservation. Afterwards, we will confirm your reservationvia a phone call, so it is important that your phone number is valid.

If the reservation is made by phone, we will only pick up the phone number to keep in touch until the reservation is made and to ensure effective communication between both parties. By providing your phone number, you agree to receive news about new games. We provide a unsubscribe link at the end of the sms to delete the phone number from our database. You can also send us a message at +40785473278 with ā€¯unsubscribe”.

Data you provided to subscribe to the newsletter

In this case, you provided us with your first name, surname and email address. What will you get from us?
A. Games room escape-news from The Dungeon, tips and tricks, curiosities
B. Riddles & Puzzles
C. Contests and promotions The Dungeon
D. Psychological tests, personality, fun, etc.
E. The Dungeon Events

Important to know: you can unsubscribe at any time by using the unsubscribe link in the newsletter or by sending us an email with this request at info@thedungeon.ro
We send you news via the MailChimp platform, which has its own privacy policy and can be accessed here: https://mailchimp.com/legal/privacy/

Making bookings and data security

All reservations are made online at www.thedungeon.ro

We protect your data by installing an SSL certificate on the site (the certificate is not installed on your device, but the browser receives it from the server), which ensures a high level of database security and secures the communication between the server and the user.
By using www.thedungeon.com you are directly responsible for protecting your personal authentication data. If you suspect that your account data is not safe, or that for various reasons you may be improper, the privacy of your login was compromised, please alert us at info@thedungeon.com to reset your account data. Thedungeon.ro will not disclose the account information or data resulting from its use.

Data sharing

The security of your personal data is very important to us, please be sure we have not sold and never will sell your personal data to another entity.

The only third parties who have access to your personal data are our suppliers or partners with whom we have contracts that contain confidentiality clauses and which ensure the functioning of our website. Exceptionally, if we need to disclose your personal data to the authorities as a response to their request, we continue to meet the GDPR requirements. Consequently, they will also be accessible by law enforcement authorities in Romania, based on citations or legal processes. By doing so, we believe it is in good faith to provide them, to protect our rights, other users’ safety, or investigate fraud.

Changes to these policies

This Privacy Policy may be amended periodically, subject to the regulations in force. In this case, you will receive an email from us informing you of changes to these policies before it enters into force. Please check and read this page periodically.


In case you want to know more about how we collect or use your data, you want to access them or request their deletion, we can always contact you at the following email address: info@thedungeon.ro
The site www.thedungeon.ro is owned and operated by SC PROJECT ONE SRL-D, based in Cluj-Napoca, str. Luceafarului, nr. 11/46.
You can contact us at any time using the contact form on the site, the email address or telephone numbers provided on the site.

About cookies

Cookies are file form letters and numbers, stored on your device (computer, smartphone, tablet), from which a web page is accessed. You can agree or disagree on the use of cookies every time you visit our site. By using them, we will provide you with a better navigation experience.

Cookies are passive, which means they do not contain spyware, viruses or other software, nor can they access information from the user’s hard disk.
The user has control over cookies and can delete them at any time. You can find out here all about cookies. To measure website performance, we use Google Analytics and you can learn more about Google’s privacy policy here

  • Thedungeon.ro may install cookies for:
  • Analysis of site performance
  • Geo targetation
  • Traffic data collection
  • Deliver relevant advertising content
  • Security of site navigation when authenticating
  • Choosing the language in which the content of the site is displayed

You can block cookies from your browser. We mention that if you block all cookies, you may not be able to use certain features of our site.

The life of a cookie is different. We use session cookies that are deleted after the user leaves the site and long-term cookies (expires in a maximum of 30 days) that help us recognize when a user returns to the site (for logging in, for the language chosen on the site).

Cookies are not personal data.

Remarketing campaigns

Google collects certain cookies for displaying ads on the Google Display and Google search network for users who have visited www.thedungeon.com If you disagree, you may change or delete these preferences anytime from here.
Facebook, through the pixel installed on our site, displays ads to users who visited www.thedungeon.com. Similarly, if you do not like the way you use this data, you can disable this preference here after logging in on your platform.