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Terms and Conditions

General Rules

“The Dungeon” (defined as a “game”) is a real game.

The Dungeon is a real escape game that takes place in a room from which the team must escape or find the mystery unraveled. To succeed, they will look for clues, objects, reveal symbols, codes, and put together all the information found, using teamwork.
Game Master will explain these rules to the players, before starting the game. During the game, it will give players clues on request or depending on the evolution of the team in the game.

The game does not want to scare or traumatize (physically or mentally) the players. The puzzles in the game do not require force to solve them. It takes patience, concentration and an eye for detail.
The puzzles do not contain elements that could physically harm the players.

We are not responsible if the players injure themselves (intentionally or not) because of props or decorations or if some team members will scare others while playing.

Before starting the game, players are shown this regulation, along with the Health and labour security and Fire safety rules.

The game lasts 60 minutes. If the team does not escape or solve the mystery of the room, the game is over.

The maximum number of players is 7. The minimum number is 2. If the group exceeds the maximum number, we recommend forming 2 teams that will play in parallel. Each team will play another game, in the same location (depending on availability).

We have the right to deny players access under the influence of alcohol or drugs.
If players deliberately destroy elements of the game, we will call the local police.
Because we want the players to have the best experience, teammates who try to force or hack padlocks without following the clues, will be taken out of the game. Also, the players responsible for the damage done will be charged a repair / replacement fee for the object.

Players must be there 10 minutes before the game begins, to be explained the rules of the game. It is not necessary to be present at the location earlier than 10 minutes from the start of the game, as the Game Master will be at the location only during the booking process. If the group is not present at the specified time, access to the game will be denied.

The game can also be played by people who do not speak Romanian. The clues are also translated into English.
The games are safe for pregnant women too.

Parking

1. The location for The Experiment and Candy Shop games (13 Petru Maior street).
The location has no parking. The City Hall parking lot is 200 meters away (3 minutes walk).

We recommend that you leave your car in the parking lot to avoid unpleasant events (fines, car towing).

2. The location for the Crime Scene and The Bunker games (90 Observatorului street)
The location has free parking spaces.
Access to the barrier parking in front of the building is made by calling us when you are in front of the barrier.
Access to the parking without barrier is done turning right, 10 m after the bus station.
Access to both car parks is limited to the places available.

Rates

The price for a game is calculated per group, depending on the number of people.
Players are asked to apply for the receipt and keep it until the end of the game. If the receipt is not provided, the game is free.
If you  wish us to issue an invoice, please notify us at the beginning of the game and provide us with your billing details.

Discounts

We offer discounts for students and pupils if they present the student / pupil card before the game starts.

If you have gift vouchers or discounts, please present the voucher before the game starts.

If you lose or do not present the voucher, we cannot approve the discount. Also, the vouchers become void upon losing their validity.

Discount coupons can be used only once and cannot be combined with other coupons. Only one discount / game is granted.

Cancellation

The person who made the reservation can cancel it and is responsible for informing all the players of the group.

Cancellation of the reservation is free of charge.

Bookings can be canceled at least 2 hours before the game starts. For larger groups / team buidings, please announce the cancellation of your reservation at least one day in advance.

Emergency cases

We reserve the right to cancel reservations made by malicious persons.

In the event of unforeseen events or technical malfunctions, we reserve the right to cancel / reschedule a reservation. The person who made the reservation will be notified by email and / or telephone.

Authorization to publish photo / video materials

The photo / video materials will be made only with the express agreement of the participants. They agree that the pictures / videos will be published on the organizer’s facebook or instagram page. I understand that they can be used for promotionI understand that they can be used to promote the attraction on the company’s social media channels.
Therefore, without reservations or limitations, I grant the company permission to use, without charge, the photo or video recording at the discretion of the company, to display the photo or video recording on the company website, blog, social media, at an event or to be used in a presentation and to distribute materials for any publication or public authority, when requested.

Confidentiality / No spoiler alert rule

Players have the obligation to keep the games, puzzles, mechanisms and solutions of the escape room confidential. Players participating in The Dungeon scenarios have the responsibility to keep any confidential information regarding the game, so that this experience can be lived to the maximum of any other player who will reserve the game.
They will not photograph / record video escape rooms during the game, without the explicit consent of the company. The materials made at the end of the game will be published on social networks only with the agreement of the company.

Liability waiver

I declare that I have carefully read this “Participation Regulations and General Rules” and have become aware of its contents. I understand that if I choose not to participate in The Dungeon experience, I will notify as soon as possible the personnel present at the location and I will leave the game. I understand that my access to the game will be restricted as I choose to leave the game. I have been informed that the value of the entry fee will not be refunded to me, once it has been paid.

By confirming the reservation, I electronically declare that I agree with The Dungeon’s participation policies and rules set out above. By reserving the experience on behalf of other players, I declare that they have been notified, read and accept the terms and conditions of participation.